AMR Hospitality Technology Leadership
Amr Tawfik
IT Manager | Hotel Pre-Opening & Operations | Hospitality Systems & Infrastructure
Delivering reliable technology operations and guest-focused IT solutions across hotel environments — from pre-opening planning to multi-property operations.
Profile
Technology built around hospitality.
A practical, service-oriented IT professional with experience supporting hotel operations, pre-opening teams and multi-property environments.
My background combines hotel IT leadership with hands-on knowledge of hospitality applications, network infrastructure, servers, security, backup and integrated hotel systems. I have contributed to hotel openings, renovations and technology operations across Egypt and Saudi Arabia.
“Technology should make hotel operations smoother, teams more effective and the guest experience more seamless.”
Saudi Arabia & EgyptProfessional experience
Hotel Pre-OpeningsPlanning & implementation
Multi-property ITCluster operations
Guest-focused ITService & reliability
Core Expertise
Where hospitality meets technology.
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Hotel Pre-Opening Projects
IT planning, deployment, coordination and operational readiness for new hotel properties.
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Hospitality Applications
PMS, POS, finance, materials control, HR/payroll and hotel system integrations.
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Network & Infrastructure
Servers, core and edge switching, wireless networks, structured connectivity and virtualization.
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Cybersecurity & Continuity
Firewall administration, backup and restore, contingency planning and service resilience.
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Multi-Property IT Operations
Coordinating IT services, standards and support across hotel portfolios.
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Microsoft Cloud & Identity
Experience with Microsoft Azure cloud services, Microsoft Entra ID identity and access management, and Microsoft 365 / Office 365 administration and workplace productivity solutions.
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Integrated Hotel Technology
Connectivity across telephony, IPTV, door locks, CCTV, Wi-Fi, GDS and guest services.
Career Journey
Experience across hotel operations and openings.
Career history presented as listed in the supplied CV.
IT Manager – Pre-Opening
Accor Handwritten Collection The Palm Qassim · KSA · Pre-Opening Team
IT Manager – Pre-Opening
Dusit Princess Al Majma’ah · KSA · Pre-Opening Team
Cluster IT Manager
Al Olayan Hotels Group · Makkah, KSA · 11 Hotels · 3,400 Rooms
Director of IT
Sataya Resort · Marsa Alam, Egypt · Five-Star Hotel · 481 Rooms
IT Manager
Golden Jewel Beach & Hotel · Alexandria, Egypt · Five-Star Hotel · 240 Rooms · Opening Team
ICT Manager
Concorde Moreen Beach Resort · Marsa Alam, Egypt · 220 Rooms
IT Manager
Royal Tulip Luxury Hotels · Alexandria, Egypt · Five-Star Hotel · 477 Rooms · Pre-Opening Team; TOLIP Royal Alexandria, TOLIP Sports City and Royal Tulip Alexandria opening teams
Technology Senior Supervisor in Charge
InterContinental Taba Heights Resort · Egypt · Five-Star Hotel · 488 Rooms
IT Supervisor
Shores Amphora’s, Golden & Aloha Hotels · Sharm El Sheikh, Egypt
Technology Landscape
Hospitality systems & technical platforms.
Selected platforms and technologies listed in the CV.
Hospitality Systems
Hotel Integrated Systems
Infrastructure & Security
Selected Vendor Experience
- Oracle Opera PMS & Micros POS
- Avaya, Alcatel, Nortel, Ericsson, Panasonic & Mitel PBX
- VingCard, CISA, Onity, TESA & Hotek door locks
- Hikvision, Dahua, Samsung, Bosch & Vivotek IP cameras
- Exterity, Anevia, HOIST, Vitek & TriplePlay IPTV
Hotel Opening Projects
Hotels I helped prepare for opening.
Pre-opening and opening projects across Egypt and Saudi Arabia.
Dusit Princess Al Majma’ah
Golden Jewel Alexandria
Royal Tulip Alexandria
Tolip Sports City
Al Olayan Royal Hotel
Al Olayan Ajyad Hotel
Al Olayan Tower Hotel
Al Olayan Silver Hotel
Al Olayan Grand Hotel
Education & Credentials
A foundation in information systems and IT.
Education
B.Sc. Management Information Systems
Modern Academy in Maadi · 2008
Project evaluation: Excellent · Final year estimate: Very Good · Overall estimate: Good
Microsoft Certifications
- MCSA – Windows Server 2016
- MCSA – Windows Server 2012
- MCITP – Enterprise Administrator, Windows Server 2008
- MCSA – Windows Server 2008
- MCTS – Windows Server, Active Directory, Forefront / ISA and Windows 7
Professional Training
- CCNA – Cisco Certified Network Associate
- ITIL v3 Foundation
- Certified Hospitality Department Trainer (CHDT)
- Mitel MiVoice MX-ONE operations, maintenance, installation & VoIP
- Oracle Opera PMS & SC, Micros Symphony / 3700, Materials Control, Infor SUN & Vision
- Web Design & Web Developer – IBM Education
Languages
- Arabic – Native
- English – Very Good
Professional Recognition
Featured by Hospitality Web
HOSPITALITY WEB · https://www.linkedin.com/posts/hospitalityweb-hospitalityleadership-hotelit-share-7454457707572568064-NL52/EDIN FEATURE
“strong technical leadership directly impacts guest satisfaction, operational continuity, and business success.”
Hospitality Web highlighted my career across hotel pre-openings, infrastructure, integrated hospitality systems, and multi-property IT leadership, from Shores Hotels and InterContinental through Royal Tulip, Golden Jewel, Sataya, Al Olayan and Dusit.
Read the feature on LinkedIn ↗ACT · Customer Testimonial · Concorde Moreen Beach Resort & Spa
Featured in ACT Customer Stories
As ICT Manager at Concorde Moreen Beach Resort & Spa, Marsa Alam, I shared our experience implementing Opera, Fidelio, Micros, Material Control, Infor Query & Analysis, SUN System, Enterprise Asset Management and Human Resources systems with ACT.
View ACT publication on LinkedIn ↗Let's Connect
Let's discuss hotel technology.
Open to professional networking and relevant hospitality IT opportunities.
Organizations I Have Worked With
Hospitality brands and properties across my career.
Accor
Dusit
Al Olayan Hotels Group
Sataya Resort Marsa Alam
Golden Jewel Alexandria
Concorde Moreen Beach Marsa Alam
Royal Tulip
Tolip Hotels
IHG InterContinental
Shores Hotels
Logos provided by the portfolio owner and embedded for offline viewing.